Full job details
A Chief Steward trains, supports, and motivates the Back of House Team to deliver an excellent Guest and Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines.
What will it be like to work for a Hilton Worldwide Brand?
Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
At Hilton, our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!
What will I be doing?
As a Chief Steward, you are responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. A Chief Steward will also be required to manage cleaning schedules, observe COSHH and Hilton Hotel Health and Safety Manual guidelines, and ensure that machinery is operated properly, efficiently, and is moved, stored, and available when needed. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Run the Back of House Department efficiently and to consistent high standards
- Manage, train and develop the Back of House team
- Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed
- Ensure the flow and supply of operating equipment's meets bar, banqueting and restaurant requirements
- Oversee the cleanliness of all food and beverage outlets and the Team Restaurant
- Ensure the Stewarding Team has full knowledge and understanding of compliance regulations as they effect sanitation and hygiene, as set by internal and local legal requirements
- Identify and develop new revenue opportunities
- Work with the banqueting functions to ensure the accurate and timely preparation of individual plates/orders
- Observe guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
- Report faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance Manager
- Ensure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety Manual
- Assist in the location, movement and storage of operational equipment
- Assist in the stock take of equipment and other items as required
- Work with all departments to ensure items that are required for service are available when needed
- Ensure team members adhere to all Health and Safety and Hygiene Regulations
- Carry out any other reasonable task set by the Hotel's Management
What are we looking for?
A Chief Steward serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and planning skills
- Good communication skills
- Ability to work under pressure
- Ability to work on their own or in teams
- Flexibility to respond to a range of various work situations
- A passion for building excellent relationships with colleagues
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A high school certificate or equivalent and any other related qualifications
- Previous experience in supervisory role
- Experience in hotel / leisure industry