Outlet Manager (Pre-opening)
- Job Level
Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
M Hotel Makkah by Millennium is well located hotel provides comfortable and elegant accommodation in the heart of the Holy City of Makkah. A Hotel that combines modern touches with traditional hospitality to provide the warmest welcome for pilgrim traveller. The hotel is conveniently located in Ibrahim El Khalil street, only 1.7 km away from the Holy Masjid Al Haram making it ideally positioned for those who wish to their pilgrimage for Hajj. Hotel consists of 784 comfortable rooms and suites, 3 dining restaurants, ample complimentary parking, extensive meetings and events facilities and male and female prayer rooms.
As an Outlet Manager, you are responsible to manage all activities within the restaurant, in order to ensure optimum results are achieved across all areas of the restaurant, in line with Departmental targets, policies and procedures.
Key Job Responsibilities
- Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
- Identify training needs and propose training plans in correlation in order to maintain professionalism
- Plan and conduct on and off job training regularly in order to achieve service standard and knowledge of colleagues
- Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
- Monitor sales and cost of outlet and trend of ongoing promotions
- Contribute new promotional ideas in order to increase Guest covers and revenue
- Analyse and enhance performance across all aspects of the outlet operation
- Monitor duty rota on weekly basis in order to meet operation needs
- Resolve Guests’ complaints directly to maintain high Guest satisfaction
- Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
- Minimum 2 years work experience as Outlet Manager in a hotel or large restaurant with good standards.
- Candidates with previous experience running a standalone restaurant are preferred.
- Due to Government Regulations in Makkah only application of Muslim candidates will be considered