Receptionist - Female - Arabic Speaker

1 day left

Location
Doha, Qatar
Salary
Competitive Salary Package
Posted
30 Aug 2016
Closes
27 Sep 2016
Ref
FSWB.OPR.FOR.2016
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management

PRIMARY FUNCTIONS

To Maximize guest satisfaction and retention by meeting their unique needs in a timely and responsive manner.

DUTIES & RESPONSIBILTIES

  • Handle the check-in of guests including the processing of their reservations and rooming at the unit level.
  • Handle all guest requests during their stay.
  • Handle all front desk cashiering duties.
  • Organize and implement guest programs/plans that anticipate and meet guest needs and interest.
  • Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
  • Act as a link between departments on operations and sales processes.
  • Managing the operations of all guests’ use facilities (e.g. The Retreat, Recreation Facilities, Restaurants) if required.
  • Support sales & marketing by providing relevant information including customer feedback and sales leads
  •  Manage individual portfolio assigned to maximize guest satisfaction.

SKILLS, KNOWLEDGE & EXPERIENCE

  • Technical Competence
  • Drive for Results
  • Independence
  • Problem Identification & Solutions
  • Oral & Written Communication
  • Co-operation & Teamwork
  • Innovation
  • Minimum of GCE ‘A’ level qualifications or equivalent.
  • 1-2 years’ experience in Front Office operations within the hospitality industry is preferred.
  • Willing to work on shift and long hours
  • Knowledge to Opera –PMS or Fidelio
  • Able to work multi-tasks

PROFICIENCY LEVEL:

1 – Possess little knowledge of principles and processes

2 – Sound knowledge and understand principles, processes and procedures

3 – Able to apply competency on the job with little guidance

4 – Able to apply competency on job and coach others

5 – Able to modify concepts and or ideas to suite special or local context