Reservation Agent

1 day left

United Arab Emirates (AE)
29 Aug 2016
26 Sep 2016
Job Level

Metropolitan Hotel Dubai is currently searching for Reservation Agent available with the following qualifications:


Skills and Abilities:

  • Must have a courteous interpersonal skills to relate pleasantly with guests and co-workers
  • Self-motivated and can work well as a team member.
  • With good command of English and great communication skills
  • Presentable with clean and friendly appearance
  • Ability to work under pressure.
  • OPERA knowledge is an advantage

Duties and Responsibilities

  • Having the knowledge of entire Reservation Procedure according to the hotel’s standards
  • To communicate and promote hotel, rates and amenities with the guests.
  • To confirm bookings received via email or fax accurately and according to the room's availability and rate applicable
  • Handle reservation correspondence efficiently and accurately
  • To handle reservations/inquiries over the phone that has to be answered promptly and politely and in accordance to hotel standards.
  • To constantly update him/herself with the hotel’s occupancy and room availability
  • Must have the capability to check detailed arrivals and highlight VIP and loyal guests
  • Reports directly to the Reservation Manager and must be able to support Departmental target and objectives.