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- Job Level
Metropolitan Hotel Dubai is currently searching for Reservation Agent available with the following qualifications:
Skills and Abilities:
- Must have a courteous interpersonal skills to relate pleasantly with guests and co-workers
- Self-motivated and can work well as a team member.
- With good command of English and great communication skills
- Presentable with clean and friendly appearance
- Ability to work under pressure.
- OPERA knowledge is an advantage
Duties and Responsibilities
- Having the knowledge of entire Reservation Procedure according to the hotel’s standards
- To communicate and promote hotel, rates and amenities with the guests.
- To confirm bookings received via email or fax accurately and according to the room's availability and rate applicable
- Handle reservation correspondence efficiently and accurately
- To handle reservations/inquiries over the phone that has to be answered promptly and politely and in accordance to hotel standards.
- To constantly update him/herself with the hotel’s occupancy and room availability
- Must have the capability to check detailed arrivals and highlight VIP and loyal guests
- Reports directly to the Reservation Manager and must be able to support Departmental target and objectives.