Gloria

Telephone Operator

Media City, Dubai UAE
Salary + Benefits

Full job details

Recruiter
GLORIA Hotel
Posted
29/08/2016
Ref
Location
Media City, Dubai UAE
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

General Tasks and Responsibilities:

  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Relay and route written and verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity and conciseness.
  • Stamp messages with time and date, and file them appropriately.
  • To assist guest by providing information and services
  • To dispatch guest request calls, initiating emergency response procedures, and wake up calls.
  • To maintain excellent communication skills, a high level of customer orientation and the ability to remain calm in an emergency situation.
  • Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
  • Log information on calls received, where required and maintain detailed and accurate records.
  • Maintain and update continuously, by local knowledge and by local means, a log of the availability of staff likely to receive inbound calls.
  • File data and perform other routine clerical tasks as assigned and for other departments as needed.
  • Order and maintain relevant office supplies for effectiveness of personal duties.
  • Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine.
  • Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Perform any reception duties in and efficient, professional and courteous manner.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.