Director of Human Resources - Crowne Plaza Dubai-Deira


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Human Resources
Job Level

At InterContinental
Hotels Group, we own, operate and franchise more than 3500 hotels, offering
close to half a million guest rooms in nearly 100 countries.  By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
world over.

As Director of Human Resources, you will be responsible in overseeing Human Resources programmes,
including recruiting/employment, compensation, benefits, employee relations,
recognition programmes, and training programmes, to ensure policy compliance
for hotel team members. Build and promote a positive team culture while
ensuring our guests’ experience is unique and brings the brand to life. Act as
an advisor to General Manager and support, coach and counsel leadership team on
all people-related issues.


  • Assist
    in the creation of and work within the established Human Resources department
  • Monitor
    staffing and labour standards to manage costs.
  • Mitigate
    financial risks associated with employee relations issues.
  • Identify
    and analyse local compensation and benefits practices to ensure financial


  • Create
    programmes to foster teamwork and a positive work environment for all team
    members (example: all team meetings, team member recognition and celebration
    events, social committees, health fairs, etc.).
  • Educate
    and train leaders and employees on various topics, including performance
    management processes, progressive disciplinary processes, and related
    programmes, to foster productivity and enhance performance.
  • Conduct
    new team member orientation by providing information on hotel or company
    standards, policies, procedures and team member benefit programmes.
  • Ensure
    that hotel or company hiring standards and governmental regulations are
    followed in a timely manner for recruitment and selection processes.
  • Plan
    and assign work of the Human Resources staff. Recommend and/or initiate salary,
    disciplinary, or other staffing/human resources-related actions in accordance
    with hotel or company rules and policies.


  • Recommend
    and implement guest service strategies that engage colleagues to respond to
    changing guest needs.
  • Stay
    current on market trends and local changes that impact guest satisfaction.
  • Make
    time to interact with guests to solicit feedback and build relationships to
    understand how team members can increase guest satisfaction.
  • Work
    with department managers to develop initiatives to achieve service behaviour
    standards and drive continuous improvement in the guest experience.


  • Develop
    awareness and reputation of the hotel and the brand in the local community and
    promote team member involvement in local community.
  • Ensure
    compliance with relevant employment laws and hotel or company policies and
  • Research
    and investigate all workplace issues to discover facts, identify potential
    risks to the hotel or company, and facilitate resolution through your employee
    relations programmes.
  • Collect
    and maintain data from exit interviews, turnover statistics, absenteeism
    reports to identify trends, training needs, and supervisory issues.

other duties as assigned. May also serve as manager on duty.

is the top Human Resources job in a large full-service, luxury, resort, or
major flagship hotel with extensive facilities and services, a number of major
outlets, and catering and convention facilities. Typically manages multiple
Human Resources professionals and/or administrative staff. 

Do you have what it
takes to be a leader in the world's most global hotel company?


If so, make it happen
and apply now for a career with InterContinental Hotels Group, where a world of
personal and professional opportunities exist.

  • Master’s degree / Bachelor’s
    Degree / equivalent plus more than 4 years of related experience in Human
    Resources leadership.
  • Membership of a prestigious
    organization e.g CIPD highly regarded.
  • Ability to maintain
    confidentiality to the extent possible in all Human Resources-related matters.
  • Must have excellent command
    in business language for the country and organization.
  • Other languages preferred. 

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