telephone operator

Expiring today

Abu Dhabi (AE)
competitive remuneration for the right candidate
28 Aug 2016
25 Sep 2016
Job Type
Front Office
Job Level
  • Receive  guest calls in a professional and couteous manner
  • Maintain effective communication with all related department to ensure smooth service delivery
  • Ensure guests are greeted by name upon calling
  • Handle every query in a polite and courteous manner and exceed guest expectations
  • Ensure all wake up calls take place at the correct time

  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques 

  • Handle emergency calls immediately and relay comprehensive and accurate information, as required

  • Demonstrate a high level of customer service at all times

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for guests and management as per the required standard.