telephone operator

Expiring today

Location
Abu Dhabi (AE)
Salary
competitive remuneration for the right candidate
Posted
28 Aug 2016
Closes
25 Sep 2016
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
  • Receive  guest calls in a professional and couteous manner
  • Maintain effective communication with all related department to ensure smooth service delivery
  • Ensure guests are greeted by name upon calling
  • Handle every query in a polite and courteous manner and exceed guest expectations
  • Ensure all wake up calls take place at the correct time

  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques 

  • Handle emergency calls immediately and relay comprehensive and accurate information, as required

  • Demonstrate a high level of customer service at all times

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for guests and management as per the required standard.