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Room Attendant

Middle East, United Arab Emirates
Competitive package

Full job details

Recruiter
Al Raha Beach Hotel
Posted
27/08/2016
Ref
Location
Middle East, United Arab Emirates
Job Type
Housekeeping, Housekeeping Attendant
Sector
Hotel
Job Level
Non-Management
 

A Stellar Collection Of UAE Hotels, With Award-Winning Services.

Searching for the perfect UAE hotel or resort? Consider Danat Hotels & Resorts - a portfolio of fashionable Abu Dhabi UAE hotels, where authentic Arabian hospitality sets the standard for an exceptional experience. Discover plush accommodation, world-class amenities, and fabulous dining in a remarkable variety of locales – from a dynamic waterfront hotel only minutes from the Abu Dhabi city centre to dazzling coastal resorts and a tranquil desert hideaway. Indulge your every desire at the Al Raha Beach Hotel – an opulent Arabian Gulf resort overlooking sun-drenched beaches. Escape to an oasis of hospitality on the edge of the Rub Al Khali Desert at the imposing Tilal Liwa Hotel, where exhilarating safari adventures await. Innovative in approach, with a dedication to superb guest service, each United Arab Emirates hotel offers the perfect reflection of its breathtaking surroundings.

Scope Of Work:

To clean and service guest rooms and public areas as per hotel standards. To ensure guest satisfaction at all times.

Job Responsibilities:
1. Prepares the Housekeeping trolley by getting guest supplies and equipment according to the Housekeeping standards.
2. Completes all assigned daily room cleaning as per Housekeeping standards.
3. Completes evening turndown service as required and as per Housekeeping standards.
4. Checks all operating equipment to ensure it is kept in a good working order. Reports any maintenance issues to the Supervisor/Housekeeping office.
5. Protects all guests' personal items within the room by handling carefully. Reports to a Supervisor any valuable items kept within a guest's room.
6. Reports any lost and found items and ensures the same is logged and secured through the Housekeeping office.
7. Interacts with guests when in contact.
8. Completes the daily reports.
9. Demonstrates the 12-Service Excellence Basics.
10. Keeps updated with new products in the market.

HR Responsibilities:
11. Attends all hotel trainings as required.
12. Adheres to all HR and hotel policies and procedures.
13. Continually strives to improve self; knowledge and skills.

Financial Responsibilities:
14. Strictly monitors and controls guest supplies.
15. Actively participates in energy saving and recycling initiatives.

General Responsibilities:
16. Attends all departmental meetings as required.
17. Ensure that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.
18. Actively participates in all EHSMS requirements.
19. To carry out any additional tasks and projects as requested by the Executive Housekeeper. 20. Strictly adheres to the hotel's Policy on Confidentiality and Ethics.

Job Requirements

Competencies & Skills
Essential
Ethics/Integrity
Guest Focus
Dependability
Adaptability/Flexibility

Desirable/Preferable
Impact & Influence
Learning and Continuous Development
Communication Skills
Decision Making

Personality Traits
Essential
Confident
Energetic
Outgoing & Friendly

Desirable/Preferable
Patient & Kind
Sense of Humour
Self Motivated

Knowledge & Language
Essential
Basic Working Knowledge of Cleaning Equipments
Basic Working Knowledge of Housekeeping Standards and Procedures
Basic Spoken and Written English

Desirable/Preferable
Good Working Knowledge of Cleaning Equipments
Good Working Knowledge of Housekeeping Standards and Procedures
Intermediate Spoken and Written English

Education
Essential
High School Graduate

Desirable/Preferable
Industry Based Certifications

Experience
Essential
Minimum of 1-Year Experience in a Similar Capacity Within 3 or 4 Star Hotels

Desirable/Preferable
Minimum of 1-Year Experience in a Similar Capacity Within 5 Star Hotels

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