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Front Office - Doorman

Abu Dhabi (AE)

Full job details

Recruiter
Rotana – Beach Rotana, Abu Dhabi
Posted
23/08/2016
Ref
JB3547583
Location
Abu Dhabi (AE)
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

•Offer consistently professional, friendly, warm and engaging service
•Ensure Guests are greeted appropriately upon arrival in a warm manner
•Open car doors for arriving and departing Guests and escort them to the lobby
•Control all Guest car keys and ensure that cars are delivered within 10 minutes upon Guest request
•Forward all Guest complaints or problems to the manager on duty
•Ensure that an effective handover is made between duty shifts
•Demonstrate a complete understanding of the Hotel’s policies and procedures and service standards and have full knowledge of the Hotel facilities and happenings at all times
•Establish, promote and maintain good public relation while meeting or exceeding Guest expectations
•Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
•Comply with the hotel environmental, health and safety policies and procedures

Skills

Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

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