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Call Center Agent - Immediately Available

Dubai, UAE
Competitive

Full job details

Recruiter
IFA Properties and Residential Services
Posted
15/09/2016
Ref
Location
Dubai, UAE
Job Type
Front Office, Front Office Agent
Sector
Other
Job Level
Non-Management
 

A successful candidate should have:

  • High School Degree or higher.
  • One year experience in a call center or customer service oriented position.

  • Basic knowledge of Hotel and/or Residential Business Operations.

  • Basic technical knowledge.

  • Basic knowledge about housekeeping and Handyman operations.

  • Computer skills, Windows MS Office (Microsoft Outlook, Excel, Word,

  • Access, Power point intermediate level. Higher is a plus.

  • Fluency in English both speaking and writing.

  • General conversational ability and call control.

  • Ability to remain calm under pressure.

  • Ability to communicate clearly and confidently while developing rapport with every caller.

  • Ability to follow an enquiry through from the initial call to any follow-up and correspondence.

  • Ability to solve problems and managing difficult situations to end every call positively turning complaints into additional sale.

  • Self-confidence, reliability, and good team working skills.

  • Customer service orientation.

  • Attention to details.

  • Good multi-tasking skills.

  • Candidate should be immediately available (on Tourist Visa, Visit Visa, Visa Cancellation, and not expected to serve one month notice with current Employer).


Main Duties / Responsibilities include but not limited to:

  • Obtain client information by answering telephone calls, connect them to the appropriate extension in an efficient, friendly and caring manner, and relying emails verifying information.

  • Determine eligibility by comparing client information to requirements.

  • Establish policies by entering client information; confirming prices.

  • Inform clients by explaining procedures, answering questions, and providing information.

  • Book the right job for the right team and schedule the services within the required time.

  • Raising work-orders, tracking work flow, filing and logging data and documents related to call center, handyman, and housekeeping.

  • Maintain communication equipment by reporting problems.

  • Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

  • Update job knowledge by studying new product descriptions; participating in educational opportunities.

  • Accomplish sales and mission of the company by completing related results as needed.

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