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Spa Receptionist

This job is no longer available

Recruiter
Hilton Capital Grand Abu Dhabi
Posted
05 February 2014
Closes
10 February 2014
Ref
OPE01T1N
Location
Middle East > United Arab Emirates
Sector
Job Level

Further information

Spa Receptionist ( Job Number:   OPE01T1N ) Work Locations :   Hilton Capital Grand Abu Dhabi   Sheikh Rashid bin Saeed Al Maktoum Street     Abu Dhabi   2785     A Spa Receptionist with Hilton Worldwide is responsible for managing the spa reception area and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will it be like to work for this Hilton Worldwide Brand?

With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.

If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because it’s with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, a-nd owners alike. We're Hilton Worldwide. Welcome.

What will I be doing?

As a Spa Receptionist, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Receptionist would also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Interact and communicate effectively with clients, members, team members, guests, and management team

  • Ensure team works to meeting department sales targets and ensure that sales are recorded accurately

  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

  • Comply with hotel security, fire, and health and safety regulations

What are we looking for?

A Spa Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience working in the spa industry

  • Relevant qualifications for the role

  • Positive attitude

  • Good communication skills

  • Committed to delivering a high level of customer service

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Passion for customer service

  • Relevant qualifications

  • Creative and Innovative

Are there any Special Conditions Related to this Position?

Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Worldwide --- offering an open door, a welcoming smile, and an exceptional experience.

Reached a total of 29 million Hilton HHonors® members — with 2.5 million members joining in 2010 alone
One of the largest hospitality companies in the U.S. by number of rooms
Developing one of the largest pipelines in our history and in the industry --- with a special commitment to global expansion
First major hospitality company to require sustainability measurement as a brand standard
Job :   Spa, Golf, Health Club and Recreation Schedule :   Full-time Potential Benefits :   Housing, Transport, Additional benefits as per company policy

Hilton Capital Grand Abu Dhabi