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Director of Operations

Middle East > United Arab Emirates

Full job details

Recruiter
Waldorf Astoria Ras Al Khaimah
Posted
12/9/2013 10:46:38 AM
Ref
OPE01YHQ
Location
Middle East > United Arab Emirates
Job Type
Hotel Management, General Manager
Sector
Hotel
Job Level
Management
 
Director of Operations ( Job Number:   OPE01YHQ ) Work Locations :   Waldorf Astoria Ras Al Khaimah   Vienna Street     Ras Al Khaimah   99999     A Director of Operations with Waldorf Astoria Hotels and Resorts is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As Director of Operations, you are responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.

  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

  • Respond to audits that are completed by the company to ensure continual improvement is achieved.

  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

  • Comply and exceed hotel and company Service Standards

  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

  • Hold regular briefings and communication meetings with the HOD team

What are we looking for?

A Director of Operations serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent

  • Strong commercial acumen, preferably with experience in F&B or Rooms Management

  • Experience in managing budgets, revenue proposals and forecasting results

  • In-depth knowledge of the hotel / leisure / service sector

  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

  • Accountable and resilient

  • Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems

  • Previous experience in the same or similar role

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations Job :   General Manager/Hotel Manager Schedule :   Full-time Potential Benefits :   Housing, Children's Schooling, Transport, Additional benefits as per company policy

WARAK

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