Asst. Banquet Manager - JW Marriott Marquis Hotel Dubai - United Arab Emirates
Full job details
Entry level management position that is responsible for the daily operations of Banquets. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises banquet, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
Responsibilities
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Interacts with guests to obtain feedback on product quality and service levels.
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Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
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Ensures all associates have proper supplies, equipment and uniforms.
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Empowers associates to provide excellent customer service within guidelines.
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Handles associate questions and concerns.
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Handles guest problems and complaints, seeking assistance from supervisor as necessary.
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Monitors associates to ensure performance expectations are met.
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Provides feedback to associates based on observation of service behaviors.
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Strives to improve service performance.
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Sets a positive example for guest relations.
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Assists in the review of comment cards and guest satisfaction results with associates.
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Supervises daily shift operations.
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Supervises Banquets and all related areas in the absence of the Banquet Manager.
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Communicates to Chef and Banquet Manager any issues regarding food quality and service levels.
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Meets and greets guests.
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Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
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Ensures compliance with all restaurant policies, standards and procedures.
Location Information
The JW Marriott Marquis Hotel Dubai is set to become a landmark hotel in one of the region’s most desirable destinations. The hotel will open with 804 bedrooms and rise to 1608 rooms the hotel will include 9 restaurants and 5 lounges offering a wide variety of culinary delights for our guests. JW Marriott is the luxury hotel brand that provides an environment of simple elegance where they feel welcome and free to be themselves. Together, we orchestrate an experience that is expertly edited to leave only what is truly desired. The JW experience authentically reflects each property's surroundings, imparts a sense of harmony and wellness and delivers lasting memories. All so our guests can indulge in the ultimate luxury...the time to think and freedom to focus.
The Marquis endorsement is reserved for iconic properties in the Marriott International portfolio, defined by their scale, grandeur and location. The new JW Marriott Marquis in Dubai will be the first JW Marriott Marquis branded property outside of North America (after the JW Marriott Marquis Miami). Success of the property will be heavily reliant on the creative input, and talented, experienced individuals, who have the ability to work as a highly organised world class, team. This is a once in a lifetime opportunity to be part of an exceptional property, located in one of the youngest and most dynamic markets in the World.