Front Office Agent

Do you see yourself as Front Office Agent?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who put their guests at the heart of everything they do. We're looking for more people like this to join our friendly and professional team.

At the moment we're looking for Front Office Agent to join our energetic, enthusiastic and passionate team at The InterContinental Taba Heights Resort.

As Front Office Agent, you'll have a good knowledge of our facilities and services, understand billing and messaging, and advise on local tourist attractions and provide personal service and special assistance on the needs, wants and inquiries of all guests staying in the hotel.

Specific Duties and Responsibilities:

• Maintain inter-departmental relationships to ensure seamless guest services
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Compile statistics for front office and provide reports relating to that area
• Guest Relations.
• Instant Service.