What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?
What will I be doing?
As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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Oversee the entire Front Office operation to maintain high standards
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Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
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Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
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Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
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Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
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Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
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Maintain good communication and working relationships with all hotel departments
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Monitor staffing levels to meet cover business demands
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Conduct monthly communication meetings and produce minutes
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Manage staff performance issues in compliance with company policies and procedures
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Recruit, manage, train and develop the Reception team
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Act in accordance with policies and procedures when working with front of house equipment and property management systems
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Assist with other departments, as necessary
What are we looking for?
Reception Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Previous supervisory experience in Front Office within the hotel/leisure/retail sector
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High level of IT proficiency
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High level of commercial awareness and sales capabilities
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Experience of managing people and developing people
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Previous experience of managing a department and Profit & Loss account
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Excellent leadership, interpersonal and communication skills
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Accountable and resilient
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Commitment to delivering a high level of customer service
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Ability to work under pressure
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Excellent grooming standards
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Flexibility to respond to a variety of work situations
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Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Familiar with Property Management Systems
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A degree or diploma in Hotel Management or equivalent
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality. More than 500 locations and nearly 200,000 rooms across six continents Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest rooms Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest rooms Flagship brand of Hilton Worldwide with properties in more than 77 countries More than 70 world-class resorts and more nearly 200 full-service spas Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011 Number one global brand awareness in the hospitality industry.X Advertised Salary : not advertised Job : Guest Services/Front Office/Transportation Schedule : Full-time