Room Service Order Taker - Arabic

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:
•Perform tasks as per instructions from the immediate supervisor and as per duty schedule
•Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
•Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
•Ensure proper appearance and grooming while on duty
•Answer the Room Service telephones, if and when required
•Make himself / herself familiar with all relevant issues concerning the Room Service
•Report cleanliness and maintenance issues to the immediate supervisor
•Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
•Flexible to work in other areas when required by the immediate supervisor
•Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Captain/Restaurant /FB Manager from time to time

You will have ideally a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

•Enthusiastic, courteous and helpful to colleagues & customers
•Good understanding of the job
•Adaptability & integrity
•Responsible with the willingness to take ownership
•Eager to learn & progress