HOTEL COORDINATOR

HOTEL COORDINATOR
Cairo
As a Coordinator Hotels you are responsible for hotel websites, training and coaching hotels. Furthermore you offer support for the Hotels Department with the phone calls and the administrative tasks at the office.
Tasks:
• Contact person for hotels to turn to with questions when the Account Managers Hotels are out of the office;
• Responsible for the coordination and production of new hotel websites;
• Responsible for the delivery of correct hotel information and pictures of newly registered hotels;
• Training of new hotels using our extranet, rates & availability system;
• Enter the rates, availability, promotions in our system for hotels;
• Check hotel websites and amendment of rates, availability, specials, promotions;
• In consult with the Area Manager Hotels and Account Managers Hotels you contact registered hotels regarding the rates & availability system;
• Assist with acquisition of possible new hotels; preparation of mailings;
• Follow up of mailings, information to hotel by telephone;
• Follow up of IT/administrative related tasks;
• Periodically check-up of hotels;
• Answer e-mails of hotels;
• Check competition in the local country;
• Take care of good contacts with hotels in order to secure up to date information;
• Assist with the settlement of complaints of hotels and customers;
• Handle guest reviews that need action;
• Check statistics in the control room and follow up.

Requirements:
• Affinity/experience with the hotel industry;
• Pro-active, sense of responsibility, independent and customer friendly;
• Good communication and commercial selling skills;
• Team player, motivated and enjoy the sector of e-commerce and hospitality;
• Language Skills - Fluent in English and Arabic
• Bachelor’s degree preferred.