Assistant Front Office Manager
Full job details
What will it be like to work for this Hilton Worldwide Brand?
Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.
If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.
What will I be doing?
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
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Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
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Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
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Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
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Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
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Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
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Maintain good communication and working relationships with all hotel departments
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Monitor staffing levels to meet cover business demands
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Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
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Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
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Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
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Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assistant Front Office Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Previous supervisory experience in Front Office within the hotel/leisure/retail
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High level of IT proficiency
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High level of commercial awareness and sales capabilities
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Excellent leadership, interpersonal and communication skills
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Accountable and resilient
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Commitment to delivering a high level of customer service
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Ability to work under pressure
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Excellent grooming standards
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Flexibility to respond to a variety of work situations
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Ability to work on your own and as part of a team
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Conrad Hotels & Resorts --- where you’ll enjoy the luxury of being yourself.
A high-profile destination
More than doubling the number of Conrad properties by 2014
Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry