Guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel associates to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.
If you have the qualities, skills and temperament to do this very rewarding job, we would love to hear from you. Please send a full resume or apply via: