Director, Revenue Management

Director, Revenue Management
Experiencing warm and engaging service in luxurious surroundings is turning moments into memories for our Guests at Fairmont Hotels & Resorts. Apply your analytical and strategic planning strengths as Director, Revenue Management, where you will successfully balance inventory and demand to maximize room revenue opportunities and Guest satisfaction

Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service

Summary of Responsibilities:
Reporting to the Regional Director, Sales and Marketing, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the hotel

• Maximize room revenues through a thorough understanding of all booking channels, managing inventory and rate accordingly

• Monitor transient and group booking pace in order to determine pricing and availability controls for all reservation distribution sources

• Monitor key indicators of hotel performance and third party intelligence sources to identify revenue opportunities

• Liaise with Reservations, Front Office and Sales to ensure the highest level of Guest service is maintained while maximizing profit

• Ensures accurate and timely preparation of analytical reports

• Play an active role in the strategic plan, marketing plan and budgeting processes

• Stay current with industry changes and how it may impact demand

• Prepare and present weekly analytical reports

• Follow departmental policies and procedures

• Maximize hotel RevPAR through a thorough understanding of all booking channels and management of inventory and rate therein

• Continuously analyze changing channel distribution models and the impact on consumer booking trends

• Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting

• Liaise with Group and Business Sales Managers, Reservations and Front Office to ensure yield and revenue management principles are understood and followed

• Operationalize hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels

• With rate integrity a cornerstone of our pricing strategy, maintain rates which promote integrity and which protect the order of long term customer value

• Work with Director of Sales and Marketing & Director of Communications to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel

• Monitor transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources

• Discuss changes to, and implements those changes in distribution plan accordingly

• Develop fundamentals and provide guidelines to maximize revenues related to the sale of catering events, function space and all other revenue streams at the hotel

• Complete all rooms and revenue forecasting to accurately project unconstrained demand using Demand Analysis Strategy (DAS)

• Work with Director of Sales and Marketing and Sales Team members to encourage strategic selection of the right piece of business

• Track and analyze competitive set pricing and yield strategies, gain the ability to predict the comp set reaction to changes in the marketplace

• Conduct regular audits of GDS, SellWeb, MFR, Hotel Internet Site, IMM and ODD sites to ensure accuracy in hotel information, rates, packages and availability

• Play an active role in the Strategic Planning, Marketing Plan and budgeting processes

• Chair and prepare materials for the weekly Revenue Management Meetings and follow the Fairmont guidelines for meeting content

• Prepare timely revenue summaries as required by the RM Team

• Provide guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel RM strategies and understand their role in the plan

• Adhere to all Fairmont Environmental and Health & Safety policies and procedures

• Provide training to Reservations and Front Desk Colleagues on upselling and negotiating techniques

• Provide a professional image at all times through appearance and dress

• Follow company policies and procedures

Qualifications:

• University/College degree in a related discipline required

• Must be extremely detailed oriented

• Excellent communication skills, both written and verbal required

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Strategic thinking combined with the proven ability to move strategy to action are foremost attributes

• Proven experience in analysis and problem solving required

• Team building skills and proven track record is essential

• Self study and independent work ethics are required

• Highly organized with the ability to manage multiple priorities under time constraints is key to the success of this individual

• Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word

• Knowledge of Fairmont PMS and Sales software an asset

• Minimum of 2 years experience as Sales Manager or 3 years experience as Front Office or Reservations Manager, or 2 years experience in a related area

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation

Living & Working at Fairmont Dubai: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. As well, there are currently no income taxes in the United Arab Emirates! Living in Dubai may be the exciting adventure you are seeking. For more info about living in Dubai we suggest to check out the following websites:
 
http://www.dubai.com/
http://www.dubaitourism.ae/
http://www.godubai.com/
 
Ahlan Wa Sahlan, Welcome to Dubai!

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!