CONTACT CENTER MANAGER - ONLINE TRAVEL

CONTACT CENTER OPERATIONS MANAGER ONLINE TRAVEL / HOTEL BOOKING COMPANY LOCATION: BANGKOK, THAILAND Job Description Manage all facets of Contact Center Operations for one of the fastest growing On Line Travel Agencies in the world. Familiarity with Contact Center management methodologies including people, process and KPI management. Familiarity with Avaya technology. Being a good people person. Being able to work with different cultures, ethnicities across multiple time zones. Passionate about travel. Leadership. Implement contact center best practices to a new and growing operation Required Skills Pro-active & results focused Analytical skills Independent in decisions making & problem solving Team player Sense of responsibility Customer friendly Flexible, can adapt in an ever changing environment Willingness & the ability to conduct training Ability to multitaks & efficiently manage work hours & work load Required Experience Minimum 4 years experience in Travel Operations / Contact Center Management University Degree Command of the English language (written & spoken). Second language a plus. Clear communication skills. Internet savvy, Computer skills (Microsoft Office) Click to apply for CONTACT CENTER OPERATIONS MANAGER role. PROGRESSIVE PERSONNEL IS ACTING AS AN EMPLOYMENT AGENCY IN RELATION TO THIS VACANCY. WE ARE ONLY ABLE TO CONSIDER CANDIDATES LEGALLY ABLE TO WORK IN THE COUNTRY WHERE THE VACANCY EXISTS. For more opportunities visit our website www.progressive-personnel.com or our LinkedIn group: http://www.linkedin.com/groups?gid=1873710&trk=hb_side_g

Progressive Personnel Ltd