Laundry Runner

OVERVIEW/BASIC FUNCTION:

To assist t in d irecting a smooth operation and maintain the highest standards of Cleanliness and Service in Housekeeping Department.

RESPONSIBILITIES:

·          To demonstrate Rosewood Responsibilities and Core Values in my daily work.

·          To be able to take initiative and work productively within any given period of time, and must work well under pressure. W ork flexible hours, including weekends and evenings if necessary.

·          To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·          To attend daily line-ups within Department.

·          To demonstrate pride in the workplace with a high level commitment.

·          To promote a helpful and professional image to the internal and external customer.

·          To use guest names at all times.

·          To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.

·          To ensure to utilize training’s received.

·          To be responsible for reporting any maintenance deficiencies.

·          To ensure that standards are maintained at a superior level on a daily basis.

·          To operate the ironing and folder machines according to specifications.   While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles.

·          To process all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance to hotel's standards.   Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles.

·          To fold cleaned articles and stack into designated amounts by type and size.   Place stacks in specified carts for distribution.

·          To replenish F&B closets with clean linens on a daily basis.

·          To document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments in accordance with departmental specifications.

·          To operate wet cleaning equipment and use specified chemicals according to procedures.  

·          To process and finish garments according to garment labels.

·          To separate stained/damaged hotel uniforms and determine status for repair, recleaning or discard; maintain continuous inventory of discard uniforms.

·          To place finished wet cleaning garments in designated areas for distribution.

·          To maintain accurate poundage records of dry cleaning and laundry according to departmental procedures.

·          To maintain accurate piece count of iron, towel, and pillows.

·          To report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor.

·          To remove lint and debris from drains, dryer filters and change filters as specified in departmental procedures.

·          To maintain cleanliness and organization of work areas throughout shift.

·          To transport trash containers to dumpster, empty and clean according to standards.   Adhere to recycling procedures.

·          To breakdown and clean work areas/equipment according to departmental standards.

·          To use designated chemicals, supplies and equipment to clean laundry room floor.

·          To maintain cleanliness and organization of supply/storage closets in accordance with departmental procedures.

·          To restock work areas for next shift as assigned.

·          To wax iron/towel folder twice daily or as needed.

·          To exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

• All other duties as required.

QUALIFICATIONS:

Experience:        Previous experience in a similar position.

Education:         High school diploma.

General Skills:   Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of laundry/dry cleaning equipment and chemical handling; knowledge of finishing techniques for all types of fabrics; ability to operate all machinery in laundry/wet cleaning areas; ability to follow directions; ability to remain extremely alert while operating machinery; ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry and food & beverage linens into/out of laundry machines; ability to endure working in areas of high temperatures with accumulations of lint.

Language:         Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:     Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications:            None required.