Guest Services Associate (Chinese speaking)

To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest services operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.

At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

• Provides prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.

• Facilitates an efficient arrival and departure formality for all guests.

• Assist guest in resort activity enquiries/requests.

• Ensure that established levels of guest service are maintained at all times within the reception area.