Assistant Manager (Gym) - Sports & Leisure - Madinat Jumeirah

About Jumeirah
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa, USA and the Middle East.

The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel.  With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Health club this combines to make the Madinat Jumeirah the most fascinating Resort in the world. 

About the Role
A fantastic position has arisen for a highly talented and motivated Assistant Manager - Sports & Leisure  to ensure the smooth and efficient operations of the Quay Healthclub gym facilities by achieving the standards of service required by the Hotel and maximise customer satisfaction and sales, in accordance with the hotel's policies and procedures and operational standards.

Your main responsibilities will include:

Monitor personal training levels monthly to achieve maximum revenue. To be familiar with all equipment in the gym and be able to instruct customers/colleagues in correct and safe operation and handling. Control and maintain records of the aerobics classes and maximise revenue Ensure all bookings for classes are recorded and processed efficiently using the correct procedures. Maintain sports professional duty rosters and time and attendance records Actively promote and encourage Personal Training sessions to members Maintain a high standard of fitness knowledge and keep updated with fitness developments, locally and internationally Attend weekly departmental meetings as and when directed by the Sports & Leisure management team Actively promote and assist all employees in the sale of Club Memberships. Ensure all colleagues are trained to up sell all personal training and other services. Carry out general administrative duties e.g. telephone calls to members, faxing, photocopying, filing, etc. Ensure that all employees have an understanding of and adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.

About You
In order to be considered for this position you will have the following qualifications:

Qualifications in fitness/health industry (Personal Training qualification (ACEs), Group Fitness Trainer

Minimum 2 years experience Assistant Gym Manager or similar role in health club in a 5 star hotel.

Able to manage a culturally diverse team.

Proven track record of Guest services and complaints handling.

Good financial understanding for P&Ls.

You will have good clear communication abilities, time management and organisational skills as well as the capability to multi task working with strong attention to detail. You should be a team player who is able to manage and delegate to your team. Your interpersonal and customer service ability will be excellent.

Proficiency in computer software systems such as MS Office, Word and Excel are essential. Candidates with the ability to speak fluently in a second language will be considered favourably. 

Jumeirah properties are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.