At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa, U.S.A and the Middle East. The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel. With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Health club this combines to make the Madinat Jumeirah the most fascinating Resort in the world. About The Role
An exciting role has arisen in the Conference & Incentive Events at Madinat Jumeirah Resort for a highly motivated and hard working individual. The main purpose of this position is to handle outside catering events up to 500 pax from start to finish with a seamless turnover, ensure that all customers are given consistent high level of service throughout each event and to support the Catering Sales Manager or Assistant Director during Events from 500-10,000 pax. Your key duties will include:
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Coordinating all events as delegated to ensure maximum customer satisfaction
Ensuring that all department heads are informed of significant groups which will impact the Hotel operations.
Adhering to the Hotel's Selling Strategy for Outside catering, Events and Groups
Ensuring the Catering Diary Booking Procedures and Group Audits adhered to.
Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency
Conducting site inspection - off site related to the events handled involving relevant operational departments,
Maintaining complete knowledge of and comply with all hotel/departmental policies and procedures.
Attending designated departmental or client meetings, conduct food tasting or arrange mock set ups
Attending all training courses as directed and conduct on going On the Job Training to new hires as required.
Fostering and promoting a cooperative working climate, maximizing productivity and employee morale.
Preparing and distributing the weekly Event forecast identifying covers and sales by meal periods
Being able to follow up on specific files and sales objectives as delegated by the C&E Director/Assistant C&E Director
Ensuring client files are kept organized and current with all required information.
Being responsible to make him/herself aware of all internal procedures and keep them at all times.
Meeting with clients to work out the details of their functions. Escorting clients through the property and highlight features of facility as well as available service.
Liaising with the Execute Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef.
Being able to cross sell between outside catering and in house events
Ensuring that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis.
Attending Pre-Conference Meeting's with hotel Team and Client as appropriate.
Assisting in supervising the service of functions, ensuring guest satisfaction.
In order to be considered for this role, you will have gained a High School diploma or higher education. Experience in Event Management (preferably outside catering or hotel based) for at least 6 months with good food & beverage knowledge. You will have good administration, communication, time management and organizational skills, as well as the capability to multitask and strong attention to detail. You will also be a team player with effective analytical skills. Your interpersonal and customer service ability will be excellent. Proficiency in computer software systems such as MS Office and Delphi is essential as well as excellent communication skills in written and spoken English.