Guest Relation Officer

- Greets all arrival and in-house guests.
- Be well versed with the daily arrival and the type of arrival guests. e.g., return guest, VIP etc.
- Registers guests with required details.
- Escorts all the hotel guests to their rooms.
- Ensures all amenities are in room prior to guest arrival.
- Assists in solving guest problems and concerns.
- Always take the opportunity to exceed customer expectations.
- Updates guest needs and requests into the guest profiles.
- Assists guests with luggage upon check-in and checkout.
- Ensures guest is properly checked in/ checked out from the system.
- Ensures that all accounting policies and procedures are followed at all times.

- Maintains a high level of productivity and cost efficiency.
- Constantly supports and reviews the current procedures and practices to ensure a high level of customer and owner satisfaction.

- Ensures that all guestroom keys are properly secured.
- Ensures keys are returned upon checkout.
- Always verifies guest names before issuing the key.
- Looks out for any person behaving in a suspicious manner and inform Security accordingly.

At The H Dubai, we are extremely dedicated to provide support, growth and recognition to our associates through continuous training and equal career opportunities for everyone. We value and encourage diversity by employing associates from different count