General Manager

The Group - London Business Group
We are a large food services company with a multi-faceted business with a vibrant culture and training-oriented goals with an experienced senior management team. We have a goal and target driven culture that will interest and motivate the right individual. Our Goal is to continue to establish our business as the pre-eminent Company of choice whilst driving forward standards, productivity and profitability to continuously improve performance.

The Role :

 Reports to the Board of Directors.
Manage a vast portfolio of QSR single corporate branch units and existing franchisee units.
Demonstrate that you are a proven person-manager who is goals-orientated and has a proven track record of achieving results.
Implement documented system procedures, putting into writing, and documenting systems, in order to deliver consistent, reliable results.
Contribute in defining and managing the implementation of the outlets' Operations Manual.
Create a working environment that enthuses motivated and trained employees to deliver a warm, fun, genuine and memorable experience to our customers, which in return delivers maximum sales and profit.
Build team spirit within the outlets, maintaining a healthy and enjoyable working environment.Be an inspirational figure for others within the business
Recruit, train and continuously develop the team to achieve their personal best and deliver a great customer experience.
Actively encourage pride, passion, courage and integrity in all communications within the team.
 Develop the business by continually seeking opportunities to improve service and increase sales, anticipating changes and planning accordingly.
Implement, monitor and check Health & Safety practices.
Responsible for a team of managers, accountants and service crew.
Lead positively by example, demonstrating professional corporate leadership skills and experienced track record.
Set targets with clear standards and timescales.
Motivate by inspiring extraordinary efforts.
Coach and develop all team members and management personnel to effectively execute documented systems.
Complete semi-annual performance appraisals for all team members, area managers, and branch managers.
Recognise and share in your team’s success.
Recruit to ensure outlets are 100% staffed.
.
 monitor, install/implement new quality benchmarks (best practice) across the business.
have a "hands-on" approach to all operational aspects
Work enthusiastically for a progressive company where you can take ownership of its development.
 increase sales by providing outstanding quality food, fast and friendly.
provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.

Commercial Understanding:

 Control profit and loss.
 Control food cost.
 Report and analyze P&L.
 Ensure the operations deliver financial objectives.
 Demonstrate financial/analytical aptitude including planning, budgeting, scheduling and P&L management.
 Control the financial performance of the business, seeking to exceed agreed sales and profit targets and achieving agreed margins.



Qualifications

 MBA degree educated or equivalent.
 Strong QSR restaurant, hospitality, fast food management experience.
 5 years in management positions preferably fast food restaurant experience.
 Excellent communication skills and organisational abilities.
 Strong leadership abilities.
 Customer service oriented.
 Problem solving skills.
 Computer literacy.
 Strong customer experience values.
 Experience of working within a similar quality-orientated food services organization.
 Able to improve the speed and direction of decisions by clarifying and setting goals.
 Background in structured/branded catering, restaurant or retail operation background.
 Confident individual who has passion for what they do and are not afraid to talk out.
 Experience of managing a dynamic team who will need to be coached and developed.
 Ability to manage a multimillion-dollar business.