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Sales Agent - Restaurant Reservations (Russian speaker preferred)

Middle East, United Arab Emirates
Competitive

Full job details

Recruiter
Jumeirah Group
Posted
5/10/2012 12:00:00 AM
Ref
JG3433
Location
Middle East, United Arab Emirates
Job Type
Front Office, Guest Relations Officer
Sector
Hotel
Job Level
 
About Jumeirah and the hotel

At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa, U.S.A and the Middle East.

The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel. With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Health club this combines to make the Madinat Jumeirah the most fascinating Resort in the world.

about the role

Purpose:

  • Responsible for taking restaurant reservations in the outlets of Madinat Jumeirah, Jumeirah Emirates Towers, Jumeirah Beach Hotel and outlets belonging to Jumeirah International , in a proper manner as per the JI policies and procedures.

 

Main duties:

  • To serve inquiries and booking  calls, to correspond to emails in a timely manner ,  have a full and comprehensive knowledge of the Jumeirah restaurants and  be a direct and continual source of information, help and assistance to all guests.
  • To Identify and anticipate guest needs and requirements
  • To abide by all policies and procedures as stated in the F&B SOP Manual
  • To report to duty punctually and in accordance with the issued department duty roster
  • To adhere to the Jumeirah International Grooming and Uniform Standards
  • Answers all incoming telephone calls within 3 rings, using the standard greeting and covering Telephone Test Calls Criteria
  • Make sure to take all necessary information
  • Takes restaurant reservations for all outlets made via phone, email, fax or personal
  • Uses and maintains Restaurant Reservations System accordingly as per given procedure
  • To ensure accurate input of restaurant reservations details in the reservations system
  • Control the flow of the booking by not taking too many bookings at the same time
  • To handle reservation changes and cancellations
  • Distributes internal correspondence to the relevant departments
  • To keep him-/her-self updated with the current and future restaurants status and the occupancy levels
  • Support Department's KPI
  • Achieve individual KPI's ( TTC , Call Log In etc )
  • Responsible to keep a track and push own training needs
  • Files all correspondence on a daily basis
  • Ensures  daily specified tasks are done             

 

Administration:

  • Maintain report and tracking required in the business
  • Support Assistant Managers & TL's to prepare the Daily Restaurant Report
  • Assist Assistant Managers & TL's to maintain inbox capacity, delete invalid files
  • Support Assistant managers & TL's to reply email inquiries and bookings request
  • Support Assistant Managers & TL's in maintaining records, tracking, reports required for the business

 

 

About you

Qualification:

 Essential:

  • Dynamic & motivated
  • Excellent English Communication Skills (Verbal & Written)
  • English 3 Proficient
  • Pro active
  • Excellent memory skills
  • Team Player
  • Pleasant , approachable personality( for guest facing duties at hotel  lobbies, guest cocktails etc )     

Desired:

  • Positive & alert thinker
  • Arabic /Russian Speaker

 

Experience:

Essential:

  • Minimum 1 year experience in Call Centre
  • Has F & B Background
  • Has 5 Star Hotel Background
  • Has Guest Facing background

Desired:

  • Knowledge in Epicure & Opera  

 

Skills:

Essential:

  • Attention to Detail
  • Good Computer Skills
  • Excellent memory skills 

Desired: 

  • Self motivated
  • Disciplined work practices
  • Innovative and thinks outside the box

 

Competencies:

Essential:

  • Ability to cross-sell and up-sell

Desired:

  • Self motivator
  • Innovative and self-disciplined
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