Anyone can learn to make a bed. Carry a bag. Make a drink. But the heart of hospitality is an art. That's why we're not looking for just anyone. We're looking for you. Because you've got authentic style. A warm way with people. Natural curiosity. And a big heart. Us too. That's why we offer amazing benefits, training, opportunities for career growth and promotion. And it's why we're the world's leading lifestyle brand.
Marriott is an equal opportunity employer committed to employing a diverse workforce.
Requirements
Hospitality management graduate
Multilingual and culturally-curious
Out-going and approachable
Informed, open-minded, creative and positive
Team-player
Effective verbal communication and writing skills - able to communicate in formal English and another language
Troubleshooting - able to determine causes of errors and to take appropriate action
Computer Skills - good knowledge of windows-based software and the ability to learn new programs
Responsibilities
Assist guests in their pre-arrival needs
Block rooms
Prepare arrival amenities
Organise arrival transportation
Welcome arrivals
Reconfirm reservation
Establish methods of payment
Provide an orientation of the hotel and the city
Recognize Marriott Elite members
Enroll guests into the Marriott Rewards programme
Provide exchange services
Complete accurate check-outs
Ensure accurate accounting procedures are followed
Resolve billing disputes
Be visible in the lobby and other key hotel areas
Approach guests to offer assistance and recommendations
Assist arrivals and departures as well as restaurant customers
Monitor occupancy and be aware of selling strategy
Update, amend and cancel reservations
Manage same-day bookings and walk-in reservations
Communicate with housekeeping to ensure readiness of rooms
Assign rooms
Participate in up-selling programme
secretarial assistance at the Business Center
Be knowledgeable of the city and city events
Make bookings for restaurants, golf, etc.
Organise tours, transportation, tickets for events
Benefits Package
H ousing
Accommodation provided in the associate housing complex with 24 hours security
TV and DVD players in the housing communal room
Reading room with internet facility and TV room
Recreation facility including gym, swimming pool.
Free transportation to and from the hotel
Vacation
Paid flight ticket to home destination as per hotel LSOP
10 days public vacation as per the Government Regulations for Private Sector
21 day vacation annually as per Qatari Law
Discounts
Associate discount on Food and Beverage at the Renaissance, Courtyard and Marriott Executive Apartments Doha City Center
Special Associate discounted room rates
Friends and family room rate in all Marriott hotels
Medical Coverage
All associates are medically covered
Medical for the visa is covered by the hotel
Nursing clinic available to all associates in both Hotel and housing
Incentives and Rewards
Monthly, Quarterly and Yearly Incentives
Gratuity plan as per Qatari Labor Law