Full job details
Responsible for the successful management and profitability of a food and beverage outlet.
. Follow all applicable personnel policies and procedures when taking necessary action with regards to personnel.
. Prepare work schedules and submit by-weekly payroll.
. Attend staff meetings.
. Maintain effective flow of communication within the department.
. Handle and relay all guest compliments/complaints to the appropriate leader.
. Monitor guest comments as they relate to the outlet and provide correction as necessary.
. Develop new and maintain repeat business through effective guest relations.
. Ensure accurate record keeping including, but not limited to, food and beverage sales by meal period vs. forecast and other data as necessary.
. Communicate with guests and make recommendations for menu and beverage selection.
. Ensure that the outlet operation runs smoothly and effectively in accordance to the operational criteria of the property.
. Ensure that the outlet is profitable in accordance with predetermined operational budgets.
. Ensure that guests receive the utmost in quality of product and service.
. Maintain compliance with government regulations pertaining to food service.
. Reduce the possibilities of substandard service and guest complaints.
. Manage the development of junior personnel in both hospitality and business skills.
. All other duties as required.
. Experience: Minimum five years experience as Restaurant Manager or Assistant Manager in a luxury or ultra-luxury hotel or restaurant.
. Education: Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and work-related experience.
. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Must be skilled in the areas of social and business etiquette.
. Technical Skills: Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation; demonstrated experience in leading and developing people; strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others; knowledge of hotel/resort operations management to include quality, operations, and marketing/sales principles; knowledge of and experience with luxury/ultra-luxury market niche required; demonstrated knowledge of hospitality systems and software; understanding of hospitality industry trends, performance metrics and verbiage; and, solid understanding of financial analysis (profit/loss, cash flow, etc.) in order to drive revenue and make decisions affecting the finances of the business.
. Language: Required to speak, read and write English, with fluency in other languages preferred.
. Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
. Licenses & Certifications: