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Restaurant Manager

Middle East, United Arab Emirates

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
5/10/2012 6:07:39 AM
Ref
7338
Location
Middle East, United Arab Emirates
Job Type
Food & Beverage, Restaurant Manager
Sector
Hotel
Job Level
 

OVERVIEW/BASIC FUNCTION:

 

Responsible for the successful management and profitability of a food and beverage outlet.

 

RESPONSIBILITIES:

 

.           Follow all applicable personnel policies and procedures when taking necessary action with regards to personnel.

 

.           Prepare work schedules and submit by-weekly payroll.  

 

.           Attend staff meetings.

 

.           Maintain effective flow of communication within the department.

 

.           Handle and relay all guest compliments/complaints to the appropriate leader.

 

.           Monitor guest comments as they relate to the outlet and provide correction as necessary.

 

.           Develop new and maintain repeat business through effective guest relations.

 

.           Ensure accurate record keeping including, but not limited to, food and beverage sales by meal period vs. forecast and other data as necessary.

 

.           Communicate with guests and make recommendations for menu and beverage selection.

 

.           Ensure that the outlet operation runs smoothly and effectively in accordance to the operational criteria of the property.

 

.           Ensure that the outlet is profitable in accordance with predetermined operational budgets.

 

.           Ensure that guests receive the utmost in quality of product and service.

 

.           Maintain compliance with government regulations pertaining to food service.

 

.           Reduce the possibilities of substandard service and guest complaints.

 

.           Manage the development of junior personnel in both hospitality and business skills.

 

.           All other duties as required.

 

QUALIFICATIONS:

 

.           Experience:    Minimum five years experience as Restaurant Manager or Assistant Manager in a luxury or ultra-luxury hotel or restaurant.

 

.           Education:      Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and work-related experience.

 

.           General Skills:     Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.   Must be skilled in the areas of social and business etiquette.

 

.           Technical Skills:      Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation; demonstrated experience in leading and developing people; strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others; knowledge of hotel/resort operations management to include quality, operations, and marketing/sales principles; knowledge of and experience with luxury/ultra-luxury market niche required; demonstrated knowledge of hospitality systems and software; understanding of hospitality industry trends, performance metrics and verbiage; and, solid understanding of financial analysis (profit/loss, cash flow, etc.) in order to drive revenue and make decisions affecting the finances of the business.

 

.           Language:   Required to speak, read and write English, with fluency in other languages preferred.

 

.           Physical Requirements:     Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

 

.           Licenses & Certifications:

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