Shift Leader/ Supervisor
Level of EducationBachelor - University
Areas of studyHospitality : Reception
Languages essentialExcellent English Communication Skills
Aleast 2 years experience in the similar capacity.
Fair interpersonal and Communication Skills.
Excellent Linguistic communication skills in English and Arabic.
. Maintain good public relation with guests and customers.
. Ensure close co-operation with other departments.
. Maintain good public relation with guests and other Department.
. Responsible for the Front Office, Cashiering, the guest information team.
. Responsible for the daily report & guest request visa entry.
. Develop a spirit of application, service and creativity in the team.
. Be aware of room status and also the competitors' status.
. Maintain and improve quality service in Front office.
. Ensure that the Front Office team welcomes the customer properly.
. Be flexible to replace the colleagues in another department or in the other Accor Hotel Properties.
. Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
. Receive and deal with verbal complaints. Forward to FD Supervisor when necessary.
. Assist in all Front of the House tasks.
. Perform miscellaneous job-related duties as assigned.
. Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
. Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
. Ensure that there is compliance to all work legislation in the department.
. Control the follow up of all procedures.
. Ensure that all entries in the logbook are read and followed up if necessary.
. Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
. Listen to the team needs and help them out.
. Train junior associates.
. Check discrepancy report and action accordingly.
. Perform any other duties that may be assigned from time to time by superiors.
. Make sure that an ACCOR and Brand policies are respected.
. Co-ordinate all walkover within the properties.
. Monitor their performance on a constant basis ensuring all procedures are carried out correctly.
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that's the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel's success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand's ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster". To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development. everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.
The Novotel Human Resources policy which allows you to Grow Faster