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Waiter/ss - Al Qasr/Souk Madinat Jumeirah

Middle East, United Arab Emirates
Competitive

Full job details

Recruiter
Jumeirah Group
Posted
03/05/2012 00:00:00
Ref
JG3885
Location
Middle East, United Arab Emirates
Job Type
Food & Beverage, Food & Beverage Waiter
Sector
Hotel
Job Level
 
About Jumeirah and the hotel

The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel.  With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Health club this combines to make the Madinat Jumeirah the most fascinating Resort in the world. 

About the role

Purpose:

  • Provide friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with MJ standards.
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.

 

Main duties: 

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
  • Offer assistance to colleagues when required, to ensure designated work goals are met.
  • Demonstrate trust, support and respect towards team members in day-to-day work activities.
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner.
  • Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required.
About you

Qualification

  • Hotel Diploma
  • Preferrably F&B and guest services background

 

Experience

  • Previous experience in 3* or 5* hotel
  • Operational experience within F&B will be highly regarded

 

Skills

Essential:

  • Identify customer needs and expectations correctly, including those with special needs and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance quality of service
  • Maximize sales and profit by providing excellent value and service and utilizing suggestive and up selling techniques
  • Offer assistance to colleague when required, to ensure designated work goals are met
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner

Desired:

  • Provide polite, friendly, and efficient F&B service and to all guests ensuring maximum guest satisfaction in a manner consistent with MJ standards
  • Maintain efficient workflow by adhering to the sequence of service and all time frames and standards
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