Receptionist Crowne Plaza Sohar
Full job details
Schedule: Full Time
What's your passion? Whether you're into swimming, travelling or reading at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
§ To abide by the business objectives, policies, rules, regulations and procedures set out in the Staff Handbook, as amended from time-to-time, which forms part of the staff agreement with the Hotel.
§ To comply with the Service Standard Manual.
§ To ensure correct timekeeping.
§ To consistently provide a high level of work performance and customer service.
§ To cooperate and communicate with all Management, staff and colleagues to ensure efficient workflow, including complying with Management's instructions.
§ To ensure that self maintains a highly presentable appearance, including wearing designated uniforms and name badges, and keep to the highest standards of personal hygiene.
§ To abide by Health and Safety at Work Rules, including fire prevention and evacuation procedures, ensuring to report to Management any potential hazards.
§ To be mindful of security issues and report suspect circumstances to Management.
§ To acquire good knowledge of all Hotel facilities and keep up to date with developments in the Company and the Hotel so as to respond to customers' queries.
§ To attend any meetings and training sessions, as stipulated by Management.
Education and Experience:
§ 1 year experience as receptions / cashier in 4 star property
Knowledge, Skills and Abilities:
§ Excellent spoken and written English.
§ Arabic is an advantage.
§ German or French is an advantage.
§ In-doors in an air-conditioned environment.
§ Office work, mostly standing
§ Shift work
As a Receptionist, you will ensure that the highest standards of hospitality and welcome are demonstrated at all times on front desk in the hotel. Your key responsibilities will include check in and check out of guests, billing, messaging and guest relations. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales.
The successful Receptionist candidate must be able to demonstrate that they can multi task effectively, be enthusiastic and positive in their nature and have an excellent telephone manner. . The successful candidate will also ideally have previous experience of working in a receptionist role ideally within a hotel environment. Previous experience of using Opera Fidelio or another Hotel PMS system is advantagous.
In return we'll give you a generous financial and benefits package including uniform, free meals on duty, pension scheme, fitness club membership, hotel discounts worldwide, access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
We are an equal opportunities employer.