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Bellboy - Yas Island Rotana and Centro Yas Island, Abu Dhabi

Middle East, United Arab Emirates

Full job details

Recruiter
Rotana – Yas Island Rotana, Abu Dhabi
Posted
03/05/2012 07:02:31
Ref
2019
Location
Middle East, United Arab Emirates
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
 
Position   -    Bellboy
Department   -    Front Office
Hotel/Office   -    Yas Island Rotana and Centro Yas Island, Abu Dhabi
Preferred Language(s)   -    English

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Boy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

  • Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Maintain an up to date knowledge of the hotel and local services
  • Maintain awareness of guest profile through Opera guest profile system
  • Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
  • Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
  • Deliver morning newspapers to rooms
  • Deliver guest messages and other deliveries immediately without delay in a professional manner
  • Ensure concierge desk and store room is clean tidy and well organized

You will have ideally a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

The ideal candidate will be customer driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You are physically fit, passionate and with a positive attitude, while possessing following additional competencies:

  • Enthusiastic, courteous & helpful to colleagues & customers
  • Good understanding of the job
  • Recognizing differences
  • Adaptability & integrity
      
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