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Guest Relations Executive (Hostess) - Al Qasr/Souk Madinat Jumeirah

Middle East, United Arab Emirates
Competitive

Full job details

Recruiter
Jumeirah Group
Posted
02/05/2012 00:00:00
Ref
JG4430
Location
Middle East, United Arab Emirates
Job Type
Food & Beverage, Food & Beverage Waiter
Sector
Hotel
Job Level
 
About Jumeirah and the hotel

The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel.  With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Quay Health club this combines to make the Madinat Jumeirah the most fascinating Resort in the world. 

About the role

Purpose

  • Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard's Manual
  • Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
  • Responsible for the warm welcome of all the restaurant's guests in a friendly and timely manner.
  • Ensures fond farewell of each guest encouraging them to return.

 

Main Duties

  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
  • Offer assistance to colleagues when required, to ensure designated work goals are met.
  • Demonstrate trust, support and respect towards team members in day-to-day work activities.
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner.
  • Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required.

 

Other Tasks

  • Demonstrate knowledge of individual contribution to department objectives.
  • Attend training sessions as scheduled.
  • Suggest to manager or departmental trainer any training needed to enhance performance.
  • Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
  • Report any possible theft or misuse of Resort property immediately to a member of management.
  • Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.
About you

Qualification

  • Secondary Education

Experience

Essential:

  • Minimum of 2 years experience in a 5* hotel environment

Desired:

  • F&B and guest services background

Skills

Essential:

  • Identify customer needs and expectations correctly, including those with special needs and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance quality of service
  • Maximize sales and profit by providing excellent value and service and utilizing suggestive and up selling techniques
  • Offer assistance to colleague when required, to ensure designated work goals are met
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner.

Desired:

  • Provide polite, friendly, and efficient F&B service and to all guests ensuring maximum guest satisfaction in a manner consistent with MJ standards
  • Maintain efficient workflow by adhering to the sequence of service and all time frames and standards
  • Additional languages other than English.

 

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