Telephone Operator (Dubai)

Middle East

Full job details

Manzil Downtown Dubai
Middle East
Job Type
Front Office, Receptionist
Job Level
Conveniently located in the Old Town, Burj Boulevard, beside the world famous Burj Dubai, Al Manzil and Qamardeen Hotel has benchmarked a new service culture in the town.

While our employees deliver highly rated service to our guests, the hotel has set its own class in sharing the highest rate of service charge to its employees

If your career aspiration is to grow within a challenging environment that is emotionally intelligent, living the ‘Secret’, embracing the ‘Fish Culture’, and boasting of an electric mix of talented multicultural employees, apply now!
The primary responsibility of the role will be to operate telephone switchboard to receive, route, and place all calls, and disseminate information to appropriate individuals, rooms or departments.

Basic Duties:
? Operate switchboard equipments in order to answer incoming calls; determines intent of caller and make appropriate connection.
? Receive and route a variety of calls including general information, enquiries and emergencies.
? Maintain and update telephone directories and event schedules to access correct information.
? Assist in long distance and conference calls for authorized parties.
? Assist in reporting telephone equipment or service complaints and problems.
? Maintain logs of calls placed

Basic Requirements

? Ability to communicate effectively.
? Skill in dealing diplomatically with the public under stressful conditions.
? Knowledge of personal computers and methods of updating databases.
? Working knowledge of Fidelio / Opera
? One year experience operating a multi-line telephone or switch board system