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Guest Service Agent

Middle East, United Arab Emirates
Attractive salary + Benefits

Full job details

Recruiter
Moevenpick Hotel Jumeirah Beach, Dubai.
Posted
02/04/2012 12:36:00
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Location
Middle East, United Arab Emirates
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
 
DUTIES & RESPONSIBILITIES

 Register and process check in for all arrivals.
 Handle guest check outs efficiently and professionally.
 Update guest information into the computer after a complete check in.
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
 Handle issuance of guest room key cards and ensure effective control for guest security.
 Check and convey message, mail and package to Guests.
 Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
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