Guest Service Agent

DUTIES & RESPONSIBILITIES

 Register and process check in for all arrivals.
 Handle guest check outs efficiently and professionally.
 Update guest information into the computer after a complete check in.
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
 Handle issuance of guest room key cards and ensure effective control for guest security.
 Check and convey message, mail and package to Guests.
 Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

Mövenpick Hotel Jumeirah Beach sits in the heart of one of Dubai’s newest dynamic & most lively urban locations, Jumeirah Beach Residence.