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You will control the availability of room, the accuracy of room count and rate categories; liaise with our Housekeeping Department to ensure room image is maintained.
You will compile statistics for Front Office and provide reports relating to that area and also liaise closely with our Finance Department to ensure that credit procedures are properly carried out.
Maintain inter-departmental relationships to ensure seamless guest services
Assist in the frequent inspection for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis.
Assist in the preparation of efficient work schedule for Front Office Team, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
Provide input for Front Office Department Meetings and deputise in cases of absence.
Promote Inter-hotel sales and in house facilities.
Support the FOM to ensure employee orientation, training and succession planning is carried out to standard.
Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines.