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Bellman - Renaissance Doha City Centre - Qatar

Middle East, Qatar

Full job details

Recruiter
Marriott International - Middle East and Africa
Posted
3/9/2012 2:15:54 PM
Ref
MEA0506-2
Location
Middle East, Qatar
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
 

Interpersonal Skills
  • Customer Service Orientation
  • Team Work
  • Diversity Relations
  • Interpersonal Skills
  • Communications

  • Communication
  • Listening
  • English Language Proficiency
  • Personal Attributes

  • Presentation
  • Positive Demeanor
  • Dependability
  • Integrity


  • Responsibilities

  • Marriott is an equal opportunity employer committed to employing a diverse workforce.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of suspicious persons on property premises.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Follow company and department policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN & Guest Response,) to resolve issues, delight, and build trust.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Talk with and listen to other employees to effectively exchange information.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one'svoice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.


  • Benefits Package

    Housing
    • Accommodation provided in the associate housing complex with 24 hours security
    • TV and DVD players in the housing communal room
    • Reading room with internet facility and TV room
    • Recreation facility including gym, swimming pool, tennis and football and basket ball courts
    • Free transportation to and from the hotel
    • Vacation

      • Paid flight ticket to home destination as per hotel LSOP
      • 10 days public holidays per-year
      • 21 day vacation annually as per Qatari Law
      • Discounts

        • Associate discount on Food and Beverage at the Renaissance, Courtyard and Marriott Executive Apartments Doha City Center
        • Special Associate discounted room rates
        • Friends and family room rate in all Marriott hotels
        • Medical Coverage

          • All associates are medically covered
          • Medical for the visa is covered by the hotel
          • Nursing clinic available to all associates in both Hotel and housing
          • Incentives and Rewards

            • Monthly, Quarterly and Yearly Incentives
            • Gratuity plan as per Qatari Labor Law


            • Hotel Information

              At the Renaissance Doha Hotel City Center, located in the new business district of West Bay, you will find a place where business blends seamlessly with pleasure. Only 15 minutes from Doha International Airport, this elegant, hip & contemporary deluxe-class hotel offers breathtaking views of the Doha skyline & the Arabian Gulf. The Renaissance Doha City Center connects to the City Center Shopping Mall which features over 300 stores plus many more activities. All 257 guest rooms are expressively yet functionally designed, with complete amenities to pamper all, whether it is for the well traveled business executive or the fun seeking leisure traveler. Our Renaissance Club Floors offer those who value the finer things in life a comfortable arena for both business and relaxation. Features of the hotel include state of the art meeting facilities, an outdoor pool, Vitality Health Club, Saray Spa and an exciting array of upscale restaurants & bars that offer a unique variety of international cuisine.



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