Front Office Supervisor

We are looking for a Front Office Supervisor preferably with 2+ years experience in customer service hospitality environment from a recognized international hotel chain background

Requirements:
• Hospitality Degree is a must.
• Strong leadership, training and interpersonal skills.
• Computer Literate, Savvy in OPERA System and MS Office.
• Strong background in fostering a team building environment accountability and goal setting. Excellent communication skills. Used to a multicultural environment

Responsibilities:
• To ensure that all Reception employees adhere to the department’s SOP’s at all times.
• To carry out quality control functions daily to ensure consistent high quality of all services is maintained.
• To be fully aware of the hotel’s credit policy and to make sure that all Reception employees are adhering to it at all times.
• To ensure that a full credit-limit check is carried out and followed up daily.
• To ensure that guests are welcomed warmly checked in/out correctly and efficiently.
• To make sure that the registration cards for all occupied rooms are checked daily for correctness of information.

FLORA HOSPITALITY United Arab Emirates and India Future destinations within the region and beyond