RESTAURANT SUPERVISOR-ARABIC SPEAKING

Key Accountabilities

*To liaise with guests
*Maintain a high level of service to all customers at all times;
*Meet, greet, seat and farewell customers at the restaurant
*Take orders, serve food and beverages and clear tables
*Ensure bar is ready for service (adequate supplies of glassware, drinks, bottles, fruit and garnishes, etc)
*Ensure beverages are served to a consistent quality standard
*Ensure that the restaurant remains in an impeccable state
*Ensure all tasks for setting up, serving and closing are all done correctly
*Supervise the accurate taking, setting up and confirmation of bookings
*Ensure the safety of staff and patrons during service and after leaving
*Maintain hygienic food handling practices and cleanliness of all waiting, bar and function staff
*Balance the register at the end of the shift ensuring a high level of accuracy and honesty
*Communicate any stock shortages to the Operations manager in a timely manner
*Maintain restaurant inventory according to stock levels and advise on re-ordering needed
*Support the Head Chef in maintaining a harmonious environment between kitchen and floor
*Communicate with the operations manager regarding any problems or changes needed with service
*Handle complaints according to guidelines and so that it leaves customers satisfied and impressed
*Interview and select floor and bar staff
*Induct and orientate floor and bar staff
*Conduct performance reviews of all floor/bar and function staff
*Maintain wage costs within company guidelines and customer spending above agreed averages
*Promote the restaurant and functions to potential clients
*Maintain equipment in good working order organizing repairs or improvements needed for greater efficiency
*To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
*To hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly
*To maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.
*Report regularly on the above activities to the Operations Manager
*Organizing the roster to ensures all shifts deliver high service standards