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- Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
- Execute the check in according to Sofitel service standards.
- Execute the check out according to Sofitel service standards.
- Deal efficiently with Property Management Systems with the lowest error ratio.
- Update guest profile, ensuring that all guest data are linked and updated correctly in the different systems.
- Handle all cashier tasks and ensure that all accounts and postings have fully documented back-up.
- Handle paid outs, allowances and petty cash to the right procedures.